As I arrived, there was a young lady waiting as I parked. I didn't notice her directly as I was on a conference call. I got out my car, she got in. She did not introduce herself, but was cordial. I always ask for Chris Summerlin, he wasn't available. He is one of the best service advisors around. His customer service is exceptional.
I always trust Roundtree Toyota with my 4 Runner for 15 yrs now, so much so that I never let anyone else mess with it, not even an oil change is done anywhere else!!! It's always a pleasant experience no matter who waits on me and I always leave knowing my truck in great shape and that my truck will take care of me on the roads. I'm a long time widow, always on the road by myself, including a lot of back roads, so I depend on my truck to keep me safe. I never worry cause I know Roundtree Toyota's always got my back!!! They are Superior in every way and I recommend them for "Sales" and "Service" to everyone I know, and that's a lot of people!!! I would like to give special attention to Mitchell Summerlin, Service advisor, and to Chris Summerlin, Service Dept Mgr, who both went "above and beyond" for me on my last visit!!! Sincerely & always a happy customer, W C Bradford County, Fl
Mitchell Summerlin made my visit the best from the time I walked through the door until I paid at the cashier. Thanks for such kind and considerate attention and professionalism you provided to myself and my daughter. Two cars serviced back to back...... You Rock
Great customer service
Lies about free oil change
I found this to be the first time in the many years that I have been to a Toyota service station to feel as though I was not being taken advantage of. The service representative took the time to explain why I needed to have certain things done to the car. That made me feel very comfortable and not feel as though I was pushed into purchasing parts that were not necessary.
I was pleasantly surprised when Mitchell told me he could take care of my Toyota recall on the engine harness in 30 minutes. He is a man of his word. I was treated very courteously by him and his co-worker. Job well done gentlemen. Thank you very kindly
Stopped by for regular service. I was there less than an hour. Waiting area is very nice and has access to vending machines. Even my salesperson, Heather, stopped by for a chat. Great service!
Chris and Mitchell always go above and beyond my expectations for repairs and service on my Toyota. Extremely courteous, friendly and helpful every single time!
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