Meet Our Staff

Sales

Heather Green

Heather Green

Internet Sales & Lease Consultant

Certified
128 Reviews
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Fernando Rojo

Fernando Rojo

Sales & Leasing Counsultant

Certified
49 Reviews
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Michael Howerton

Michael Howerton

Sales & Lease Consultant

Certified
23 Reviews
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Rashaad Rembert

Rashaad Rembert

Sales & Lease Consultant
19 Reviews
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Marissa Mazzamuto

Marissa Mazzamuto

Sales & Lease Consultant

Certified
18 Reviews
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Gus Rentz

Gus Rentz

Sales & Lease Consultant
17 Reviews
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Ray Sheldon

Ray Sheldon

Sales & Lease Consultant
15 Reviews
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Service

Chris Summerlin

Chris Summerlin

Service Manager
79 Reviews
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Mitchell Summerlin

Mitchell Summerlin

Service Advisor
15 Reviews
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Ashley O'Cain

Ashley O'Cain

Service Advisor
14 Reviews
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J.T. Hopkins

J.T. Hopkins

Service Advisor
8 Reviews
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Michael Abney

Michael Abney

Service Advisor
4 Reviews
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Management

Michael Dominguez

Michael Dominguez

Sales Manager
64 Reviews
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Patricia Riley

Patricia Riley

Acquisition Director
16 Reviews
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Ashley Carter

Ashley Carter

General Manager
4 Reviews
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Finance

Graham Dyck

Graham Dyck

Business Manager
33 Reviews
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Parts

Ivan Santos

Ivan Santos

Parts Advisor
22 Reviews
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Rudy Riviere

Rudy Riviere

Parts Manager
9 Reviews
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Administration

Tori Ferencz

Tori Ferencz

Customer Relations
12 Reviews
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Kay Greene

Kay Greene

Cashier
2 Reviews
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Heather Green

Heather Green

Internet Sales & Lease Consultant

128 Reviews
Certified
Contact Me
Dealership Experience 3 years 2 months
Industry Experience 3 years 2 months
Recent Reviews

Jul 28, 2020

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Totally professional from sales to service. That’s why I...

Totally professional from sales to service. That’s why I came back to buy my 2020 Toyota Tacoma. Heather Green is the tops. Thanks for everything

Jul 20, 2020

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My experience with Toypta dealership in Lake City

Talk with Toyota Mike when you go to this dealership. He will be kind and give you the best service and experience. It take a while to get the deal done, however, buying a car these days is almost like buying house ! It just takes time

Jul 17, 2020

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Sales and finance people were great, nice change from the...

Sales and finance people were great, nice change from the usual Thanks for everything. Now I finally have a great car, again good people make the difference pb

Jul 17, 2020

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Found the truck l requested quickly. All friendly. Don’t...

Found the truck l requested quickly. All friendly. Don’t know what else to say. Likely last vehicle I’ll need in this life. Hola

Jul 17, 2020

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Started rough but they made up for it. Didn’t have what...

Started rough but they made up for it. Didn’t have what we came in to see. Did some finagling to get us what we wanted.

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Chris Summerlin

Chris Summerlin

Service Manager
Recent Reviews

May 06, 2020

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We came to this dealership with an issue from a sister...

We came to this dealership with an issue from a sister dealership and they went above and beyond to do the right thing. Thank you to all involved from service to sales.

Mar 06, 2020

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Change my lease to own buy a bigger carThey worked with...

Change my lease to own buy a bigger car They worked with my budget all things were done in one day. I did not agree with Dennis trying to sell all warranties.

Feb 03, 2020

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ROUNTREE MOORE Toyota went above and beyond on taking...

ROUNTREE MOORE Toyota went above and beyond on taking care of me. Came in for an oil change and left with a new Toyota Tacoma !

Jan 05, 2020

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Rountree Toyota

I had a really good experience with Rountree Toyota. Joe went above and beyond to get me the deal I needed and the car I wanted. Marissa who is a new sales associate was great to work with. John Scobie was very kind and helpful as he went through my new car’s gadgets and controls with me. I look forward to working with them again in the future.

Dec 25, 2019

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Service

The service department is awesome I always took my Highlander to them. They always service my automobiles they do my oil changes and maintenance they let me know if there is something wrong

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Michael Dominguez

Michael Dominguez

Sales Manager
Dealership Experience 3 years 10 months
Industry Experience 3 years 10 months
Recent Reviews

Jul 31, 2020

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The Toyota Store is definitely the one to feel with....

The Toyota Store is definitely the one to feel with. Michael madevour visit very pleasurable and all the guys working together got is what we wanted. We hate trading cars usually but this was pretty painless! Our car is perfect for us!!!!

Jul 28, 2020

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Totally professional from sales to service. That’s why I...

Totally professional from sales to service. That’s why I came back to buy my 2020 Toyota Tacoma. Heather Green is the tops. Thanks for everything

Jul 22, 2020

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I have been very pleased the way that the dealership has...

I have been very pleased the way that the dealership has helped me find a way to get a car for my daughter. I didn’t know about a lot of things until you people made it possible for me to buy her a new Camry, which I personally think is the best car there is!

Jul 10, 2020

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The experience that I had on 7/4 was totally work the...

The experience that I had on 7/4 was totally work the drive. The employees that I worked with made sure I was satisfied. Toyota is definitely and awesome dealership to work with and I would highly recommend them to anyone. Thank you guys so much again!

Jun 28, 2020

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They have the nicest people and a slot for people to have...

They have the nicest people and a slot for people to have your kids play while you do paper work. They will do whatever the can to make sure your happy as well as give you any advice.

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Fernando Rojo

Fernando Rojo

Sales & Leasing Counsultant

49 Reviews
Certified
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Dealership Experience 2 years 5 months
Industry Experience 2 years 5 months
Recent Reviews

Jun 16, 2020

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Terrible customer service , was soppose to get leather...

Terrible customer service , was soppose to get leather seats in my vehicle when I bought the truck , 3 months to by and still nothing . Have no problem sending me a bill though

Jun 03, 2020

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Our experience with Rountree Moore Toyota was one of the...

Our experience with Rountree Moore Toyota was one of the most pleasant buying experiences!! Fernando was very polite and accommodating! We will definitely recommend them and will come back if and when we are looking to purchase again!

Jun 03, 2020

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Great Buying experience

i came in for an oil change and left with 2 used vehicles great people to buy your next car from i highly recommend Fernando

May 28, 2020

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Amazing! I went in not really knowing what I wanted or...

Amazing! I went in not really knowing what I wanted or where I would stand with my car I was still paying on and the staff was exceptional and was able to help me out and I left in the vehicle that was perfect for me!

May 08, 2020

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I had problems with a car purchase from rountree a decade...

I had problems with a car purchase from rountree a decade ago, but this time I had a smooth experience with none of the issues. Everyone was easy to work with and clear on all stages of my vehicle purchase. I'm recommending RT Toyota to all my friends because they're jealous of my new Tacoma now.

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Graham Dyck

Graham Dyck

Business Manager
Recent Reviews

Aug 03, 2020

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Ray was down to earth open & honest very polite , matter...

Ray was down to earth open & honest very polite , matter of fact the whole sales team was very friendly & helpful the Finance Dept. staffwas very friendly & helpful It was a all around great experience

Jul 31, 2020

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The Toyota Store is definitely the one to feel with....

The Toyota Store is definitely the one to feel with. Michael madevour visit very pleasurable and all the guys working together got is what we wanted. We hate trading cars usually but this was pretty painless! Our car is perfect for us!!!!

Jul 24, 2020

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Sales person was very professional, and had a great...

Sales person was very professional, and had a great attitude. Service was excellent, and I was very pleased of how fast they got me my vehicle. Thank you!!

Jul 17, 2020

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Started rough but they made up for it. Didn’t have what...

Started rough but they made up for it. Didn’t have what we came in to see. Did some finagling to get us what we wanted.

Jul 16, 2020

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It was a surprise experience. That day I purchased my...

It was a surprise experience. That day I purchased my vehicle. I don't think any one really came in to purchase a vehicle. Because we all thought that we had won a vehicle or 25 thousand cash. So, it was a company promotion. With no true winner of the contest. The only winner was Round Tree and Me. Because the sales person and the financial department Billy and the young black girl. " I don't know her name" But they where great. I love the Jeep and the help I received in getting into it. Billy knows the young ladies name I am referring too. Glad I came and you haven't seen the last of me with the help and blessings of God. Every one stay safe and be blessed. Thank you.

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Michael Howerton

Michael Howerton

Sales & Lease Consultant

23 Reviews
Certified
Contact Me
Dealership Experience 2 years
Recent Reviews

Jul 28, 2020

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Totally professional from sales to service. That’s why I...

Totally professional from sales to service. That’s why I came back to buy my 2020 Toyota Tacoma. Heather Green is the tops. Thanks for everything

Jul 26, 2020

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Kicks xxx! Best sales guy ever! Definitely recommend to...

Kicks xxx! Best sales guy ever! Definitely recommend to anyone! Will continue to use for any future purchases. Thank you for working so hard getting me what I wanted.

Jul 22, 2020

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I have been very pleased the way that the dealership has...

I have been very pleased the way that the dealership has helped me find a way to get a car for my daughter. I didn’t know about a lot of things until you people made it possible for me to buy her a new Camry, which I personally think is the best car there is!

Jul 20, 2020

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My experience with Toypta dealership in Lake City

Talk with Toyota Mike when you go to this dealership. He will be kind and give you the best service and experience. It take a while to get the deal done, however, buying a car these days is almost like buying house ! It just takes time

Jul 17, 2020

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Sales and finance people were great, nice change from the...

Sales and finance people were great, nice change from the usual Thanks for everything. Now I finally have a great car, again good people make the difference pb

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Ivan Santos

Ivan Santos

Parts Advisor
Recent Reviews

Apr 09, 2020

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This is the 3rd vehicle I have bought from Roundtree...

This is the 3rd vehicle I have bought from Roundtree Toyota and it has always been a pleasure working with the sales staff and service department. No pushy sales tactics and the staff are very friendly, knowledgable and accommodating. I look forward to continued business with them in the future. REQUEST: Please place me on your e-mail and mailing list for service and sales promotions.

Nov 30, 2018

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10000 mile service......

The staff was very pleasant. The time estmate was correct. The facility was very clean and comfortable. The valet service was on time. The paper work was discriptive. I am very happy with the Sienna and the service.

Nov 26, 2018

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Tire Light Sensor

Over the 4 years I have owned my Toyota Rav 4 XLE, I have always been pleased with the sales and service team at Rountree Moore Toyota. Until recently though things have went down hill. I visited the dealership over a week ago and had to make 4 trips within 2 days just to determine I had a bad sensor on one of my tires. I was told the 1st time when it happened one of the tires needed air, the 2nd trip I told the service advisor I was going to Gainesville that afternoon and wanted to make sure nothing was wrong he stated they couldn't find anything wrong with it and it was due more than likely to the weather. On my way to Gainesville guess what the tire light came on again so I immediately call and they told me to bring it back the next day. I come in the next day and they put it on a machine and still state they can't find anything but reset everything and I should be okay. That evening before I go home the light comes on again for the 4th time so I immediately take it back to them and now all of a sudden it's a bad tire sensor. I had googled what might be going on prior to this and they claimed they had checked my TPMS and nothing came up. I had a feeling it was a sensor and it turned out to be. It took 4 times though. How sad is that? Finally, the service advisor told me they would order the part and if it was a recent tire that was replaced it might not cost me anything. I recently purchased 4 new tires and one had to be replaced and since they previously stated it was a back tire then I would just wait to see the outcome. I truly didn't expect anything for free but I didn't expect what would happen next. I scheduled to have the sensor replaced this past Friday and turns out now all of a sudden it's a front tire. How did we go from a back tire to a front tire. I realize these things happen but again what about modern technology and diagnostics. I don't trust them on any level.. I was also told that typically these don't go out before 5-8 years and it was a default sensor, well if it's a default why I am paying for it. WHATEVER!! I was prepared to pay for the sensor but in lieu of having to miss work taking my truck up there 4 times previously I didn't feel I should have to pay for the labor in full. They agreed to split the labor cost which I appreciated but when I get to the dealership it all went sour. I was originally quoted when they finally found out the problem from Ivan over a week ago that it would be around $230 to fix. I didn't like it but I knew the sensor was $116 I had already checked and spoken with the parts department. I didn't know what made up the rest of the cost so I called my husband to let him know. He then agreed with me that we felt it was only fair that they help with the labor cost since they took so long to figure things out and Ivan was in agreeance. I made the appointment to have it fixed and when I received a call from Mitchell he said it was going to be $266 and that's when I told him that the labor was to be split between us and Rountree Moore. He stated he would get with Ivan with he did and called me back and told me it would be $201. Well that still didn't compute to me in my head so I called my husband to have him find out what I was missing. Come to find out folks there is a "SHOP FEE/DISPOSAL FEE" on EVERY INVOICE they claimed was an EPA thing and they have no control over. You always have some sort of control over things. It's like those "DEALER FEES" they claim they have no control over either. I am not paying a SHOP FEE, let alone they crazy dealer fees which is just more money in the dealers pocket. They make enough why should I fatten there wallets any further. I wasn't paying for shop rags, disposal of fluids etc which is what they explained the fee covered when what did they use. They changed a sensor. Give it to me and I can get rid of it. Anyways, I had my spouse call because we have had EVERYTHING done at Rountree Moore Toyota since I have owned this vehicle from Service and Maintenance, alignments, rotations and most recently new tires. You would think us being loyal customers over the years would merit but not her anymore. We both have bought numerous vehicles from this dealership over the past 10 plus years but I can't assure them from this day forward that will be a thing of the past. They don't appreciate the busy and it's been that way for some time. Since their buyout they have went down hill on the sales and service side. Long story short my husband called and was told they would remove the shop fee. I went to check out and told the cashier and she went to get Ivan and we argued over the fee and I ended up paying it. Mitchell came around with an updated invoice but it was too late. It was my fault. At this stage I was too angry to wait for them to refund the charge with the fee to charge back the service without it. Why isn't a customers word good enough? I realize there are people always wanting something for nothing but I have always been fair and paid what I was charged. In this case from start to finish has been horrible and I regret even having it replaced. I am concerned constantly that the light will come back on and don't trust the work that was performed. I can only pray it's truly fixed for the amount of money spent. I have lost all trust in Rountree Moore Toyota and used to they were about the only Rountree Dealership that I would tell people you could trust. I guess those days have ended as well. I won't be using them to any maintenance in the future not even an oil change. They have truly disappointed me and lost the business of a truly loyal Rountree Moore Toyota Customer. I hope this helps someone else in my situation going forward because I wouldn't want this to happen to anyone else. People work hard for there money this day and time and when it comes down to me losing time from work over a situation that should have been resolved 2 weeks ago and was just an educated guess speaks volumes. Hope this helps others going forward. I pray you NEVER have the experience I have had.

Nov 13, 2018

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Great Experience

Friendly, knowledgeable staff ... the young man who helped me was very accommodating and cordial, and acted in a professional manner. Overall very pleased with the service I received for my 2018 Toyota Avalon.

Nov 11, 2018

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Not happy with OVER ONE HOUR oil change

I was VERY DISSATISFIED with the fact that it took OVER ONE HOUR to change my oil. I even had an appointment at 11:30! At 12:45 I went to see how much longer it was going to take. A young guy at the cashier's desk went to go check because no one was answering the phone. He said they were finishing up when he came back. About 5 minutes later Ivan came and gave me my paperwork. When I went to get in my van, it wasn't even vacuumed!! I went back inside and said, "Is vacuuming not s part of this service anymore?!?" I was told, "Well, we're in the middle of switching detail people." Sooooo.....it took OVER an hour to change my oil AND I didn't get the front of the van vacuumed, AND no one bothered to tell me until I got in my van. I have had a good experience before, but this one was ONE star. SO FRUSTRATED!!! AND NOT happy!!!! 😡😠

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Rashaad Rembert

Rashaad Rembert

Sales & Lease Consultant
Recent Reviews

Jul 21, 2020

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Everyone was friendly and a pleasure to deal with....

Everyone was friendly and a pleasure to deal with. Rashad, my sales person, was a pleasure to work with and did a wonderful job getting me a deal.

Jul 20, 2020

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My experience with Toypta dealership in Lake City

Talk with Toyota Mike when you go to this dealership. He will be kind and give you the best service and experience. It take a while to get the deal done, however, buying a car these days is almost like buying house ! It just takes time

Jul 17, 2020

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Found the truck l requested quickly. All friendly. Don’t...

Found the truck l requested quickly. All friendly. Don’t know what else to say. Likely last vehicle I’ll need in this life. Hola

Jul 17, 2020

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Started rough but they made up for it. Didn’t have what...

Started rough but they made up for it. Didn’t have what we came in to see. Did some finagling to get us what we wanted.

Jul 16, 2020

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Got the vehicle we wanted at a price that was acceptable...

Got the vehicle we wanted at a price that was acceptable to us. Rashaad, Heather, and Bill are fantastic!! They are all professional and knowledgeable.

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Marissa Mazzamuto

Marissa Mazzamuto

Sales & Lease Consultant

18 Reviews
Certified
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Dealership Experience 10 months
Industry Experience 1 years 3 months
Recent Reviews

Jul 24, 2020

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Sales person was very professional, and had a great...

Sales person was very professional, and had a great attitude. Service was excellent, and I was very pleased of how fast they got me my vehicle. Thank you!!

Jul 06, 2020

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Great service and I felt no pressure. I got exactly what...

Great service and I felt no pressure. I got exactly what I wanted and I'm definitely glad I stopped by to buy a vehicle here.

Jun 21, 2020

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The dealership found the truck I was wanting in just a...

The dealership found the truck I was wanting in just a few minutes. The salesperson “Marissa” was excellent to work with and I love my new truck.

Jun 16, 2020

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Marissa Mazzamuto was GREAT❣️❣️As were JJ and Joe. I...

Marissa Mazzamuto was GREAT❣️❣️As were JJ and Joe. I want to thank all three of them very much. Thank you Rountree Moore Toyota!! Debi

Jun 11, 2020

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There is evidently two new managers that started the day...

There is evidently two new managers that started the day I was in to get my car. The only one I was impressed with in the whole dealership and there wasn’t very many people there was my sales girl, Merrisa both of the two new managers would not speak to me face-to-face and I was trying to get them to make a deal with me and I still got the shaft someone with excellent credit😢😢 I should have just gotten up and left the dealership my payment is still almost $500 a month and I was totally disgusted with themNo help I got 😢

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Gus Rentz

Gus Rentz

Sales & Lease Consultant
Recent Reviews

Jul 10, 2020

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The experience that I had on 7/4 was totally work the...

The experience that I had on 7/4 was totally work the drive. The employees that I worked with made sure I was satisfied. Toyota is definitely and awesome dealership to work with and I would highly recommend them to anyone. Thank you guys so much again!

May 27, 2020

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Can’t thank these people enough.... I flew in from...

Can’t thank these people enough.... I flew in from Connecticut .....they went above and beyond.. .top notch service .... I highly recommend doing business with them.

May 25, 2020

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I really do appreciate the excellent service provide by...

I really do appreciate the excellent service provide by everyone involved in my purchasing of my vehicle. Thanks a million guys for your excellent service.

Jan 09, 2020

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This is our 4th vehicle buying from Mr. Rentz. A true...

This is our 4th vehicle buying from Mr. Rentz. A true professional and very easy to work with. Will buy future vehicles from Gus Rentz

Nov 07, 2019

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Listens to the needs of the customer and then works hard...

Listens to the needs of the customer and then works hard to help the customer get what they want and not go over their budget😉

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Patricia Riley

Patricia Riley

Acquisition Director
Dealership Experience 8 years 4 months
Industry Experience 39 years 7 months
Moved to Lake City from the Tampa Bay Area in 1991. I am married, a mother, grandma, and great grandma. I was a horse owner since age 3 until recently. I am an animal lover, appreciate nature and all the wonderful things it gives us. I am a Christian. Honesty and integrity are my by-laws.
Recent Reviews

Jun 28, 2020

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They have the nicest people and a slot for people to have...

They have the nicest people and a slot for people to have your kids play while you do paper work. They will do whatever the can to make sure your happy as well as give you any advice.

May 30, 2020

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Pat was amazing to work with. No nonsense and very...

Pat was amazing to work with. No nonsense and very knowledgeable. This is our second car purchased from ROUNTREE Moore and will definitely be back for our next car need.

Mar 06, 2020

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Change my lease to own buy a bigger carThey worked with...

Change my lease to own buy a bigger car They worked with my budget all things were done in one day. I did not agree with Dennis trying to sell all warranties.

Feb 26, 2020

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We had a great sales person in pat Riley she’s very...

We had a great sales person in pat Riley she’s very knowledgeable about the vechicles and all aspects of the experience of buying a new car. She is truly an asset to your dealership!

Oct 13, 2019

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Amazing costumer service

I went for some information and end up signing 2 vehicles.their services was friendly and professional.made me feel comfortable on every step of the way...i strongly recommend it.

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Ray Sheldon

Ray Sheldon

Sales & Lease Consultant
Recent Reviews

Aug 03, 2020

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Ray was down to earth open & honest very polite , matter...

Ray was down to earth open & honest very polite , matter of fact the whole sales team was very friendly & helpful the Finance Dept. staffwas very friendly & helpful It was a all around great experience

Jul 07, 2020

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Going into this I was skeptical because of the COVID and...

Going into this I was skeptical because of the COVID and lack of inventory to choose from. I found the perfect vehicle and because of Roy’s determination to get the price as close to where I wanted it, I walked out with a 2020 Rav-4. I love my new vehicle. When it came to working with the finance department, it was a breeze.

Jul 06, 2020

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I was very surprised that customer service was so nice...

I was very surprised that customer service was so nice and I even left in a brand new car. Thanks to Ray for making it possible for me to get a Toyota that I always want.

Jun 17, 2020

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Good people to deal with. I got a great deal and was not...

Good people to deal with. I got a great deal and was not my intent to trade when I visited . Just looking. They made my decision to trade easy. Highly recommend this dealership.

Jun 08, 2020

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A HUGE thank you to Rountree Moore Toyota for completely...

A HUGE thank you to Rountree Moore Toyota for completely xxxxing us over for the entire car buying process. What seemed to be a great deal ended up being a huge pain in the xxx. Almost a month later and our trade in was not paid off like they said it would be and and I am not able to purchase my own vehicle until it’s removed from my credit which is another 30 days from the time that they pay it off. This could’ve been avoided had it been paid off on time. We have been given the run around from the start and have been told numerous excuses as to why the vehicle has not been paid off yet. So we are currently STILL paying TWO CAR PAYMENTS. Do NOT buy from here. This has been a tremendous headache and long, drawn out process that didn’t have to be this way. If you want it, My initial review: We reached out to this dealership on a Wednesday afternoon and the salesperson said they would contact us right after to give us more information on the sales event. The salesperson never called/texted and I used messenger to contact them again. I let them know our financial situation and what we needed and they said they would reach out to them again.... we live in hour away with a toddler so just “coming in” wasn’t something we could do without planning or with ease. They said they would contact the same Person and did not, I messaged AGAIN and they asked me if I had reached out to the salesperson .... how was I supposed to with no contact info for the individual? At this point I’d already referred someone who bought a vehicle the next day and we couldn’t even get a call back. I speak with the manager that afternoon and again explain our financial situation and what we were needing... we make an app for the next day and says we will be working with the other a manager, we say great & arrive the next day only to work with someone else and see the manager who we were supposed to work with for two mins. On the bright side, the dealership had an area for my son to play in while my husband waited for bank approvals. They also gave us WELL over what our vehicle was worth- so that was great. Here’s the bad....we have had incredible payment history on 3 vehicles and somehow only qualified for a 14.99% APR. We were offered a mortgage for our car payment but needing the vehicle, we accepted. As we pack up to leave with the truck, we realize the AC isn’t working but surprise surprise the service dept was not there. We drove home an hour with a BRAND NEW truck with NO A/C with a screaming toddler- ask me how fun that was.... So now, our local Toyota dealership was left to deal with something they did not do and we have a loaner while the part is ordered. I expected far more from a dealership that ultimately could not deliver.

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Mitchell Summerlin

Mitchell Summerlin

Service Advisor
Recent Reviews

Jun 21, 2020

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Mitchell was extremely professional and made sure we were...

Mitchell was extremely professional and made sure we were taken care of. We had more errands to take care of and he made sure we were in and out ASAP.

May 13, 2020

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Mitchell is amazing! We were traveling from Chattanooga...

Mitchell is amazing! We were traveling from Chattanooga to Tampa and the Check engine light came on. This was the closest dealership to our current location. We called and Mitchell said to bring the car in and they would look at it. He took care of us immediately and was able to get us back on the road within a few hours. Mitchell was able to save the day and we are beyond satisfied! Thank you for being our Hero!!

Apr 16, 2020

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The sales experience is great I wound buy 2 cars with...

The sales experience is great I wound buy 2 cars with then in a 2 weeks period if I wasn’t that satisfied. Thumbs up to the Saleman, Sales manager, Finance guy! I’ll buy again in the future! I just need to make a bigger garage!

Feb 12, 2020

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After the sale I am having problems with them returing my...

After the sale I am having problems with them returing my calls. Other than that It was a pleasure doing business with y'all.I have coming here for years and have referred family members and friends.

Feb 10, 2020

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We started out trying to repair our old car. Mitchell was...

We started out trying to repair our old car. Mitchell was nothing less than fantastic to work with, even though it was ultimately not worth repairing. We ended trading up instead. I had nothing but good experiences buying here and my new car is awesome. John Scobie was so nice and really listened to get me in a car that worked for our family.

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Ashley O'Cain

Ashley O'Cain

Service Advisor
Dealership Experience 2 years
Industry Experience 3 years 4 months
Recent Reviews

Jun 01, 2020

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Really enjoyed working with Heather Green. Sales is...

Really enjoyed working with Heather Green. Sales is super. Can't say same for service. Probably won't go to roundtree for service. 5000 mile check up a waste of time. If a problem at 5000 then would call.

Jan 30, 2020

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Kasey and Gavin were a pleasure to deal with

From the time she and I talked on the phone about the vehicle I was interested in until I actually purchased and drove it out of the sales lot, Kasey was extremely helpful, informative, and easy to deal with...especially since it was such a cold and windy afternoon. Ashley in the service department was also very pleasant and helpful with setting up upcoming service appointments. Gavin got me the best financing deal he could find and made the loan process go smoothly. All three made the entire experience a very pleasant one.

Dec 25, 2019

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Service

The service department is awesome I always took my Highlander to them. They always service my automobiles they do my oil changes and maintenance they let me know if there is something wrong

Nov 18, 2019

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NEW2019TUNDRAOWNER. Not very pleased with this...

NEW2019TUNDRAOWNER. Not very pleased with this dealership. I take my truck elsewhere for ALL my needs. ILL NEVER PURCHASE HERE AGAIN! RATE 0 STARS!!! 1

Sep 23, 2019

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I went there looking for a new truck.

It was very pleasant I had went to see Heather that had sold me my car last year my Highlander which I love. She was all so I spoke with JJ he was very nice and did his very best to work with us and help us get what we wanted. This is the best dealership that I have been to they do not force things on you they let you look and choose from what you want you just tell them and they give you a few options and help you find it again I would recommend this to anyone that shopping for a new car.

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Tori Ferencz

Tori Ferencz

Customer Relations
Dealership Experience 5 years 4 months
Recent Reviews

May 08, 2020

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Everyone there was so friendly and made my experience so...

Everyone there was so friendly and made my experience so comfortable and easy. Heather was so friendly, knowledgeable, and willing to go the extra mile to make sure I was satisfied with everything through the whole process.

Aug 19, 2019

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For John Scobie

John, it was an easy experience purchasing a vehicle and we have purchased many in the past. The difference-maker was your professional demeanor, helpfulness and overall courtesy. You made the entire purchase extremely easy. When you know the product that you are selling as well as you do Janet and myself felt very much at ease with no pressure involved. I would also like to commend the dealership for their overall professionalism, inventory stock and cleanliness of the dealership. Thank you again, Janet Eagleson and Bruce Zwillman

Feb 26, 2019

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Used Tacoma Purchase

Overall great experience buying a used Tacoma TRD Off Road. The sales people did not pressure and were enjoyable to work with. Heather Green did a great job! But, everyone we came into contact with was pleasant. I would recommend this dealership to anyone looking for. Toyota.

Jan 29, 2019

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Easy car buying

I want to thank the sales team as well as the financial department for making the whole buying experience easy. I would definitely recommend to friends and family.

Jan 27, 2019

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Very good

Everyone was very nice but very professional. Answered all my questions . Would recommend them. We've dealt with them in the past. Our salesman was very good.

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Rudy Riviere

Rudy Riviere

Parts Manager
Recent Reviews

Apr 16, 2020

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The sales experience is great I wound buy 2 cars with...

The sales experience is great I wound buy 2 cars with then in a 2 weeks period if I wasn’t that satisfied. Thumbs up to the Saleman, Sales manager, Finance guy! I’ll buy again in the future! I just need to make a bigger garage!

Apr 09, 2020

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This is the 3rd vehicle I have bought from Roundtree...

This is the 3rd vehicle I have bought from Roundtree Toyota and it has always been a pleasure working with the sales staff and service department. No pushy sales tactics and the staff are very friendly, knowledgable and accommodating. I look forward to continued business with them in the future. REQUEST: Please place me on your e-mail and mailing list for service and sales promotions.

Jan 09, 2020

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This is our 4th vehicle buying from Mr. Rentz. A true...

This is our 4th vehicle buying from Mr. Rentz. A true professional and very easy to work with. Will buy future vehicles from Gus Rentz

Nov 07, 2019

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Listens to the needs of the customer and then works hard...

Listens to the needs of the customer and then works hard to help the customer get what they want and not go over their budget😉

Sep 23, 2019

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I went there looking for a new truck.

It was very pleasant I had went to see Heather that had sold me my car last year my Highlander which I love. She was all so I spoke with JJ he was very nice and did his very best to work with us and help us get what we wanted. This is the best dealership that I have been to they do not force things on you they let you look and choose from what you want you just tell them and they give you a few options and help you find it again I would recommend this to anyone that shopping for a new car.

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J.T. Hopkins

J.T. Hopkins

Service Advisor
Recent Reviews

May 06, 2020

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We came to this dealership with an issue from a sister...

We came to this dealership with an issue from a sister dealership and they went above and beyond to do the right thing. Thank you to all involved from service to sales.

Apr 09, 2020

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This is the 3rd vehicle I have bought from Roundtree...

This is the 3rd vehicle I have bought from Roundtree Toyota and it has always been a pleasure working with the sales staff and service department. No pushy sales tactics and the staff are very friendly, knowledgable and accommodating. I look forward to continued business with them in the future. REQUEST: Please place me on your e-mail and mailing list for service and sales promotions.

Mar 06, 2020

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Change my lease to own buy a bigger carThey worked with...

Change my lease to own buy a bigger car They worked with my budget all things were done in one day. I did not agree with Dennis trying to sell all warranties.

Feb 12, 2020

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After the sale I am having problems with them returing my...

After the sale I am having problems with them returing my calls. Other than that It was a pleasure doing business with y'all.I have coming here for years and have referred family members and friends.

Dec 25, 2019

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Service

The service department is awesome I always took my Highlander to them. They always service my automobiles they do my oil changes and maintenance they let me know if there is something wrong

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Michael Abney

Michael Abney

Service Advisor
Recent Reviews

Jun 30, 2020

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I purchased a used car last week. It was a pleasant car...

I purchased a used car last week. It was a pleasant car buying experience instead of the dreaded one I was expecting. The salesman, Javier, was kind, professional, and considerate of what I was looking to buy. He made me feel like I was purchasing a car from a good friend. Everyone else I dealt with last week were very respectful not only to me but also to Javier. Again, it was a surprisingly pleasant car buying experience.

Jun 03, 2020

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Great Buying experience

i came in for an oil change and left with 2 used vehicles great people to buy your next car from i highly recommend Fernando

Mar 28, 2020

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Fernando is a wonderful salesman. He will listen to the...

Fernando is a wonderful salesman. He will listen to the needs of the customer and work hard to get them a wonderful deal. He will go all day if that is what it takes to make sure the customer is extremely happy.

Jan 20, 2020

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Repairs

Recently, my wife and I were returning home from Texas when we had a problem with our '13 Tundra just outside Lake City. Not wanting to be stranded by the highway, we immediately set course for the nearest Toyota store, which was Roundtree-Moore. It was later in the afternoon but they immediately took the truck into the shop and began servicing it. BTW, there was no check engine light and, therefore, no computer codes to assist. By about 4:00. maybe 4:15, the service advisor, Michael, told us the mechanic, their No. 1 guy, had diagnosed the problem to be a bad fuel pump. $1,159. But it was so late in the day, we'd have to stay overnight. The trip's purpose was to pickup a new camper in Rice, Texas and Roundtree-Moore was gracious enough to allow us to stay in our camper on the lot overnight waiting for the repair the next day. Michael and the Acquisitions Manager both took time to offer valet, suggest best nearby restaurants and offer other assurances. They both went out of their way to inform us and make us comfortable. Kudos to them both. However...next day, repair was completed by 9:30 and we were on the road soon thereafter only to reach Kingsland, GA, buy fuel and the same problem arose again. I immediately called my local mechanic, started describing the issue and, before I could finish, he diagnosed the problem as a stuck purge valve, a relatively inexpensive fix. Said he'd seen it many times with Toyotas. To be fair, the fuel pump checked at about 3/4 correct output so there was a problem-in-the-waiting there but it wasn't THE problem. Long story short...Roundtree-Moore impressed as a great dealership with professional and courteous staff. I'd be happy to purchase a vehicle there. But, in our case, the service department proved inadequate. I can't recommend service department since I spent so much and the problem was not be resolved.

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Ashley Carter

Ashley Carter

General Manager
Recent Reviews

Jul 20, 2020

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My experience with Toypta dealership in Lake City

Talk with Toyota Mike when you go to this dealership. He will be kind and give you the best service and experience. It take a while to get the deal done, however, buying a car these days is almost like buying house ! It just takes time

Jul 04, 2020

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Finance and management team was very professional and...

Finance and management team was very professional and thorough with getting me the right vehicle and extended warranty. All my needs were met, as well as done in a timely manner.

Jun 17, 2020

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Good people to deal with. I got a great deal and was not...

Good people to deal with. I got a great deal and was not my intent to trade when I visited . Just looking. They made my decision to trade easy. Highly recommend this dealership.

Jun 16, 2020

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Marissa Mazzamuto was GREAT❣️❣️As were JJ and Joe. I...

Marissa Mazzamuto was GREAT❣️❣️As were JJ and Joe. I want to thank all three of them very much. Thank you Rountree Moore Toyota!! Debi

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Kay Greene

Kay Greene

Cashier
Recent Reviews

May 06, 2020

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Employee Rating

We came to this dealership with an issue from a sister...

We came to this dealership with an issue from a sister dealership and they went above and beyond to do the right thing. Thank you to all involved from service to sales.

Apr 16, 2020

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The sales experience is great I wound buy 2 cars with...

The sales experience is great I wound buy 2 cars with then in a 2 weeks period if I wasn’t that satisfied. Thumbs up to the Saleman, Sales manager, Finance guy! I’ll buy again in the future! I just need to make a bigger garage!

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